What follows condenses the rules that govern your account. Where it differs from the full terms you agreed to at sign-up, or from a promotion's own card, those documents prevail.
Eligibility
Players need to be at least 18 and permitted by local law to gamble. Each person may keep a single account, registered under their real name with accurate information. Nobody may borrow, buy or take over another person's account.
Deposits
Payments reach your balance instantly. Most methods accept £10, while any welcome stage calls for £20 or above. Before money can be withdrawn, the deposit behind it must be played through once, with or without an offer attached.
Withdrawals
Requests begin at £20 and are sent to whichever method funded the account. Our target is instant payment, or payment inside the hour. Once approved, e-wallet transfers normally arrive in hours, card payouts in 1 to 5 business days and bank payments in 3 to 10 banking days.
Checks before payment
To release a withdrawal we can request photographic identification, a document confirming your address dated no more than three months back, and evidence you own the payment method. We may also phone the mobile number registered to you.
Offers
CASTLE1, CASTLE2, CASTLE3 and CASTLE4 are single-use codes. Unless a card states different terms, bonus funds need wagering of 30 times the bonus value. Reels contribute fully and table games only partly. With a bonus running, the stake cap per bet is whatever 10 euros comes to in sterling. Bonus funds cannot go on progressive jackpots, and bonus credits sitting idle for 30 days are removed.
Licensing
Our games are offered under a master licence from Curaçao. No UK Gambling Commission licence covers us, and GAMSTOP has no reach over our accounts.
Updates
Terms and promotions may be revised. An offer is governed by the wording in force on the day you claim it.